Five African airports have been named winners by Airport Council International (ACI) World in different categories of the 2017 Airport Service Quality (ASQ) Awards.
ACI World which annually announces the world’s top airports for customer experience names George Airport in South Africa the Best Airport by Region, Africa category with under 2 million passengers per year. Nairobi Airport, Kenya was named Most Improved Airport by Region, Africa category. Also, Casablanca Airport, Morocco; Mauritius Airport, Mauritius and Durban Airport, South Africa were announced first, second and third place winners, respectively, in the Best Airport in Africa with over 2 million passengers per year category.
Ms. Angela Gittens, Director General, ACI World, says: “Objective measurement and benchmarking are critical in driving performance in any business especially in such a competitive and dynamic one as an airport,” adding that “These winning airports have dedicated themselves to delivering a stellar customer experience. ACI World proudly recognizes the accomplishments of all airports in the global ASQ network. I look forward to celebrating with them in September.”
The ASQ Awards has winners from all around the world. The award ceremony will be held during the inaugural ACI Customer Excellence Global Summit which will take place in Halifax, Nova Scotia, Canada from 10-13 September 2018, with Halifax International Airport Authority as host.
ASQ measures passengers’ views based on 34 key performance indicators. 74% of the world’s top 100 busiest airports are part of the ASQ network which delivers 600,000 individual surveys per year in 42 languages in 84 countries. The programme served 343 airports in 2017.