Airports Council International (ACI) World has awarded five African airports recognitions of merit in different categories at the recently held ACI Airport Service Quality Awards ceremony in Halifax, Canada. Mohammed V International Airport, Casablanca, Morocco (CMN), Sir Seewoosagur Ramgoolam International Airport, Mauritius (MRU), and the King Shaka International Airport, Durban, South Africa (DUR) emerged first, second and third places, respectively, under the Best Airport by Region, Africa, with over 2 million passengers per year.
Also, George Airport, South Africa (GRJ) clinched the Best Airport by Region, Africa, under 2 million passengers per year category, while Jomo Kenyatta International Airport, Nairobi, Kenya (NBO) carted away the Most Improved Airport by Region, Africa.Ms. Angela Gittens, Director General, ACI World, says: “The ASQ Awards ceremony celebrates our industry’s commitment to delivering exceptional customer service to passengers.”
“The awards ceremony presents special opportunities for the airport community to network, exchange best practices and celebrate the devotion to our customers. I congratulate all the winners for their accomplishment and for serving as role models in pursuing customer service excellence.”
She says the awards honour the achievements of airports in 2017 and include 15 first-time inner airports. These results confirm that competition is now a fixed feature of the industry, and that airports, regardless of their sizes, operate in an increasingly commercial and competitive business environment encouraging them to make the passenger experience a top priority.
The ACI Airports Service Quality Awards, an annual event, celebrates the world’s top performing airports as well as the airport industry’s commitment to the customer experience. The awards ceremony was held during the inaugural ACI Customer Excellence Global Summit, in Halifax, Canada.