Airlink, the South African-based domestic and regional airline, has said it is making further changes to its schedule of flights on certain routes, in response to the newly introduced travel restrictions announced by government to curb the spread of the COVID-19 “Coronavirus” infection.
Airlink said: “These changes, due to their urgency and high volumes, are being generated automatically in the reservations systems and we urge our customers to re check their itineraries using the “Manage My Booking” function on Airlink’s website www.flyairlink.com or through their booking agents.” For general enquiries passengers are to contact Airlink’s Customer Care: tel. +27 11 451 7337 during weekdays between 08h00 and 16h30.
“We are dealing with a global public health emergency and the safety and well-being of our customers, crew and employees is our priority,” said Airlink Managing Director and Chief Executive, Rodger Foster.
“The emergency measures will restrict travel to and from Airlink’s major overseas source markets resulting in multiple overnight requests for rebooking’s and cancellations. We are aware that many South African businesses as well as Government, have also introduced travel restrictions of their own, necessitating further reductions in schedule capacity. As far as possible these schedule changes have been introduced to allow Airlink to continue serving its customers with minimal inconvenience, as well as ensuring that no ticketholders are left stranded,” added Mr Foster.
For customers holding tickets for travel between 18 March and 30 September 2020 wishing to make changes to their travel dates, Airlink stated that it will facilitate one free date change to their reservation, for new dates of travel between 18 March and 31 December 2020.
“We apologise to our customers for any inconvenience caused by these temporary, but necessary, adjustments to our schedule and intend once the crisis has passed to revert to our normal schedule,” said Mr Foster.