Star Alliance Expands Help For Customers

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As part of improving the customer journey, Star Alliance says Star Alliance Connection Service brand, which assists passengers of member airlines, is now available at Toronto Pearson Airport.

The service assists passengers with tight connections between two Star Alliance member airline flights. The service uses special software to monitor the transfer window for customers with onward flights and automatically highlights cases where passengers and checked bags appear in danger of missing a connection. Various options available are then considered to ensure that the customer reaches the onward flight, or if necessary, book alternative options, before the inbound flight even lands.

“With Connection Service now available in Toronto, we will ensure that more passengers with tight connections can make their onward flight, thereby improving the travel experience at one of our main hubs in North America. We are presently working on the expansion of this service to more key hubs in our network”, says Christian Draeger, Star Alliance Vice President Customer Experience.

“Connection Service helps enhance the airport experience for our customers traveling on Star Alliance itineraries by streamlining the behind-the-scenes processing when handling tight connections which may arise. This further strengthens the position of our Toronto Pearson global hub offering convenient connections to almost anywhere in the world,” states Benjamin Smith, President, Airlines and Chief Operating Officer at Air Canada.

African Airlines who are members of Star Alliance include South African Airways, Egypt Air, Ethiopian, among others.

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