Ethiopian Airlines says it is introducing a mobile app and chatbot-assisted shipment tracking service to elevate cargo customers’ experience.
The airline says the mobile app, which is now available for both Android and iOS, will bring convenience to Ethiopian Cargo & Logistics Services customers through a range of self-service features including checking flight schedule, cargo tracking and charter requests at the swipe of a finger, while the Ethiopian Chatbot enables customers to access up-to-date information and track their shipment on Messenger and Telegram.
Miretab Teklaye, Director Group Integrated Marketing Communications at Ethiopian, says: “As a customer-centric airline, we always seek ways to better serve our customers and bring more digital options to their fingertips. The newly unveiled cargo mobile app and chatbot-assisted cargo tracking service will bring convenience for our customers allowing them to access real-time updates about their shipments and to process their charter requests.”
“As the number of mobile apps and messaging platforms users grows globally, we will leverage our in-house digital capabilities to further elevate customers’ experience by taking our digital service to the platforms of their choice,” Miretab Teklaye adds.