Kenya Airways and the African Airlines Association (AFRAA) will host the Africa Aviation Innovation Summit, scheduled to be held on 18th and 19th October in Cape Town, South Africa.
According to the organisers the Innovation Summit under the theme Customer Obsession in Aviation “provides a forum for African aviation leaders and stakeholders to gather under one roof in an effort to forge ways of leveraging innovation for the mutual exploitation of business opportunities in the African continent.”
The Summit will bring together industry leaders, innovators, policymakers, and stakeholders in the aviation sector to explore innovative strategies for enhancing customer experience in Africa. The Summit promises insightful discussions, valuable networking opportunities, and exploration of cutting-edge solutions that can drive innovation and progress in the African aviation industry.
Kenya Airways has been positioning itself as a customer-centric airline. In June, the airline started its own frequent flyer programme, Asante Rewards amongst other customer service improvement initiatives. Asante Rewards according to the airline was “created in response to the need of a program curated to cater to the needs of the African Market and its dynamics. This is also consistent with our commitment to innovate and develop products and services that provide an enhanced and more enjoyable end-to-end customer experience.”