The Airports Company South Africa (ACSA) has made a new improvement to the ACSA Mobile App with “the introduction of a real-time baggage tracking feature that offers passengers increased visibility, convenience, and peace of mind throughout their travel journey.”
ACSA says with this innovative upgrade, “passengers can now monitor the progress of their checked-in baggage from the moment it is handed over at the check-in counter, through each stage of the baggage handling process, until it is safely loaded onto the aircraft. By simply entering their booking reference number and flight date, travellers can instantly access the status of their bags directly within the app.”
According to the airport company, its “commitment to improving the passenger experience with smart, technology-driven solutions. The new baggage tracking feature boosts transparency, efficiency, and confidence in the entire baggage handling process.”
ACSA Interim Chief Information Officer, Sello Makhubela said: “This enhancement is a significant step in our digital transformation journey. By empowering passengers with real-time visibility of their baggage, we are not only improving convenience but also strengthening trust in our operational processes. Technology enables us to better serve our passengers, and this feature is one of many innovations aimed at delivering a seamless, world-class travel experience.”
ACSA reiterates that it remains “committed to delivering innovative solutions that support seamless travel and ensure a world-class airport experience across its network.”