Below you'll find a list of all posts that have been tagged as “Airlines”
By Frederic Lamarche Airports are often considered as a source of anxiousness or discomfort. To improve efficiency, eliminate traveller stress and significantly revamp the service offered, they need to review their understanding of customer experience concerns and to deliver new solutions. There is a myriad of factors affecting customer experience: multiple touch points, multiple controls, long queuing, uncomfortable crowding, misdirected …
By Kayode Oyero Recently, the Nigerian government passed an Executive Order for the removal of Value Added Tax (VAT) from “all forms of shared transportation” which is believed to include air transportation in the Nigeria as airlines in the country remit five per cent of their base fares to the government through the Federal Inland Revenue Service (FIRS). The elimination …
