Generative AI: The Good, The Bad, And The Risky

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By Gustavo Pina Director of SITA Lab The evolution of AI in chatbots The last year has seen significant announcements and global public attention towards emerging Artificial Intelligence (AI) and Large Language Model (LLM) platforms like ChatGPT. Capturing both the public’s imagination and sparking fears around the rapid evolution of these transformative technologies, many industries are now speculating over the …

China’s Airlines, Airports Take Aviation To Next Level

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Airlines and airports in China are moving to another level of passenger service. They are embracing artificial intelligence and automation to provide the hyper-personalized self-service experience their passengers are demanding. According to the SITA 2019 China IT Insights, shared November 28, 2019, China’s airlines and airports are using these technologies to expand mobile services and automating the journey with self-service …