LABS Produces 2018 IATA Best Performer In Nigeria

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L-R: Mrs. Aduke Atiba, Executive Director, Landover Company Limited, presenting the 2018 IATA Best Performer in Nigeria Award to Ms. Adeola Alade, a graduate of Landover Aviation Business School (LABS), at the School in Lagos, recently Landover Aviation Business School (LABS), a leading aviation training school in West Africa, has produced the student with the best performance in Nigeria in …

Airports: The Challenge Of Successful Customer Experience

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By Frederic Lamarche Airports are often considered as a source of anxiousness or discomfort. To improve efficiency, eliminate traveller stress and significantly revamp the service offered, they need to review their understanding of customer experience concerns and to deliver new solutions. There is a myriad of factors affecting customer experience: multiple touch points, multiple controls, long queuing, uncomfortable crowding, misdirected …

Can Airports Lead The Way To Aviation Benefits In Africa?

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By Roland Ohaeri Airports’ New Exciting Challenges The airports industry in Africa faces perhaps its most tasking but promising moment in history. African airports, alongside other aviation sectors are transiting into a liberalized air transport market, which will unleash a new level of competition and demand upgrade in overall airport service quality as passengers and users get more discerning. Unlike …

Investment Boosts Ground Handling In Nigeria m- By Roland Ohaeri

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Ground handling in West Africa is essential to support expected increase in cargo traffic. Mr. Basil Agboarumi, Managing Director & Chief Executive Officer, Skyway Aviation Handling Company (SAHCO), speaks of tremendous investments and the recent public offer issued  by the company in the efforts to maintain excellent ground handling services. He emphasizes on the need for speed, safety and excellence …

African Airports Ready For The Next Phase – By Roland Ohaeri

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“Africa has turned the page to the next chapter in aviation development,” says Mr. Ali Tounsi, Secretary General, of ACI-Africa, who, in this exclusive interview with Aviation & Allied Business outlines what African airports require to excel in a liberalized air transport market. Q: Would you say African airports are ready for the Single African Air Transport Market (SAATM) and …

Embracing Disruptive Innovation

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By Kizito Bongayi Disruptive innovation creates new markets by discovering new categories of customers partly by harnessing new technologies, and also through new business models and exploiting old technologies in new ways. Drones form part of this innovation, and bring aviation into the fourth industrial revolution, flying not only to transport but also to acquire information. The digitalized information enables …

Customer Experience:  Competitive Edge For Africa In A Liberalized Market

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By Frederic Lamarche Liberalization of air transport is a huge milestone for African carriers. More than ever, they need to review and adapt their commercial, network and fleet strategies to cope with market constraints. And there is an emerging and strong trend which has been too often underestimated during the past decades till today and which will definitely be a …

AFRAA’s Golden Foot Prints

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Photo Caption: Mr. Adelrahmane Berthe, Secretary General, AFRAA, during a speech presentation at the 50th AFRAA AGA & Summit in Rabat, Morocco, recently By Roland Ohaeri Jubilee In The Kingdom Rabat, the capital city of the Kingdom of Morocco, with its unforgettable hospitality as well as rich and exclusive cuisine provided a befitting ambience for the celebration of the AFRAA …

Driving ‘No Country Left Behind’ From Inside Africa

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By Roland Ohaeri Pushing Safety & Economy One of the most commendable milestones and intentions of ICAO in recent aviation history is the establishment of the ‘No Country Left Behind’ (NCLB) initiative in 2014 by the President of the International Civil Aviation Organization (ICAO), Dr. Olumuyiwa Bernard Aliu. Now in its fourth year, how has NCLB performed for Africa? In …

SAATM New Insight: HOW FAR, HOW FAST?

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By Roland Ohaeri The Decisive Step The Single African Air Transport Market (SAATM) was launched in January 2018 by African Union (AU) leaders to liberalize air services for operators within the continent, and thence redefine Africa’s approach to aviation and air transport development in Africa. To many, so far, the march towards liberalization of air transport in Africa has made …